Support

What to include

• What happened, in your own words.
• For a job: roughly when you sent the video and how many copies you asked for.
• For a payment: which pack or subscription, the invoice id or the payment message from the chat, and roughly when you paid.
• A screenshot of the chat helps, but it is not required.

Refunds

Ask through /support or /paysupport in the bot. A refund returns the whole Stars payment and removes what that payment bought: the pack's remaining credits, or the days that subscription payment added (if it was your only one, the subscription ends). We refund a pack or a subscription while it is essentially unused. A crypto payment cannot be refunded. The full rules are in the terms.

Where things are in the bot

The buttons under the message field open the main screens. The same screens open by command.

• Balance, or /balance: your credits and when they expire, your subscription, and the history of every change.
• Shop, or /buy: copy packs and subscriptions.
• Invite, or /invite: your invite link.
• Help, or /help: how the bot works, video requirements, language, terms, privacy and support.
• /team: the people on a Team subscription.

Quick answers

The copies are taking a long time

One copy usually takes about a minute and three copies take a few minutes. When the queue is busy it takes longer. Do not send the same video again: it will not speed anything up. A copy that failed does not spend a credit. If nothing arrives, write to support with the time you sent the video.

The bot says the queue is full

Many videos are being processed right now. Try again in a couple of minutes.

The bot says the video is too heavy

The limit is on load, so size and frame rate count together: 4K up to 30 fps, Full HD up to 60 fps. If you shot 4K 60, switch the camera to 4K 30 or 1080p 60, or send the same clip compressed.

The file is too big or too long

Videos can be up to 180 seconds and 200 MB. Send a shorter clip or a smaller file. If the bot cannot read the file, export it again or send another one.

The bot says my limit for today is used up

A subscription allows a set number of copies a day: 15 on Lite, 50 on Pro, 150 for a whole team. With credits you can make up to 50 copies a day. The limit resets at midnight by the bot's server clock, which may not be midnight where you are; the bot tells you how many hours are left. If you have a subscription, the bot does not switch to your credits when the subscription limit is reached.

My free trial did not start

On a day with an unusual rush of new users, the free trial may open the next day. Try again tomorrow. The trial is given once per Telegram account, and not to an account that already got a free copy from the earlier one-copy trial.

I paid with crypto and nothing arrived

The network takes a few minutes. Tap Check payment under the invoice and do not pay a second time; this also works when the invoice expired after you paid. If only part of the amount arrived, do not send more to that address: write to support with the invoice id.

Can I pay by card?

Not yet. Copy packs are paid with Telegram Stars or with crypto, subscriptions with crypto only. Card payments are planned. Telegram Stars can be bought inside Telegram, where Apple Pay and Google Pay work.

How do I add people to a Team subscription?

Open Balance, then Team, and tap Add. Pick the person from your chats or send their @name. They must have opened the bot once. Team covers 5 people, you included, and everyone shares one daily limit.

My invite bonus did not arrive

Your friend must be new to the bot. Their bonus comes after their first delivered copy, yours after their first paid pack; a subscription does not count. You can earn the inviter bonus up to 10 times a month. Bonuses are given within a daily limit for the whole bot, and a bonus that is not given at that moment is not given later. Invite in the bot shows what was counted.

My credits went down

One delivered copy spends one credit. Credits also expire: pack credits after 90 days, bonus credits after 30 days. Open Balance, then History, to see every change.

The sound of the copy is different

That is expected. The audio pitch moves by about a semitone. It is audible on music and barely on voice.

My iPhone video looks less bright

iPhone HDR is converted to standard color and the brightest spots are gently softened. That is how the video looks on a screen without HDR.

The bot is in the wrong language

The bot follows the language of your Telegram app. To change it, open Help, then Language.

Prices in the bot differ from this site

The price the bot shows when you pay is the one that applies. If something looks wrong, write to /support in the bot.

Instagram limited my repost

How a post is treated is decided by the platform: it looks at the video itself, the sound and the account, not only the file. Change the first couple of seconds, the on-screen text, the cover and the caption. More in the FAQ.